Imagine you’re at City Hall enjoying a beautiful wedding ceremony when all of a sudden your phone rings.
Disaster has struck: your client is stranded in Guangzhou, China, after having missed his flight. Luckily there is space on the next flight but he needs to pay a penalty and refuses to use his personal credit card. He is counting on you, his trusted travel agent, to save the day and make the changes to his flight within the next fifteen minutes.
Marie-Reine Koné, CEO Afric Voyages, was faced with this scenario recently. “Luckily my iPad was in my bag,” she says. “While the mayor was giving his speech, I quickly and silently managed to make the flight changes for my client within two or three minutes without any headaches or troubles. All of that thanks to Amadeus Ticket Changer.”
Marie-Reine explains Amadeus Ticket Changer – or ATC in short – is fast and easy to use. “In our day-to-day operations, ATC allows us to save a lot of time when it comes to the more technical side of our job. This in turn allows us to focus more on the human aspect of our job by interacting more with the client.”
Marie-Reine is convinced that ATC allows her team to be more efficient – especially when a client phones from an international airport during his travels because:
- The flight has been cancelled and the proposal of the company at fault is not satisfactory, or
- A change of itinerary is requested at the last moment, or
- There is another problem that requires changing the ticket quickly at any time of the day or night (sometimes a Saturday night at 23:00 …)
“Thanks to ATC we can assist our clients within seconds without wasting any time, as we can assist from our smartphones or tablets wherever we are,” she says.
Amadeus Ticket Changer (ATC) is an innovate solution that has managed to take an often frustrating and manual process and turn it into a seamless and hassle-free experience. With Amadeus Ticket Changer, it is possible to re-issue e-tickets within minutes.
As the system automatically calculates new fares for ticket exchanges and re-issues, it can result in considerably fewer ADMs for the travel agent. Finally, ATC allows travel agents to uncover new service fee opportunities as they now have more time to focus on the client instead of on tedious manual processes.
For more information on this product, visit: http://www.amadeus.com/msite/amadeusticketchanger/index.html