We sit down with two Kenyan travel agents who have been using the Selling Platform Connect solution to find out how the innovative features have had an impact on their business experiences.
Amadeus Selling Platform Connect has been created by travel professionals for travel professionals. This next generation booking and fulfilment platform is designed to free travel agencies from technology constraints so they can put their passion into delivering the best service and experience for customers.
Isaac Musasia, a Travel & Tours consultant at Empire Afrika from Nairobi, Kenya comments on the convenience of Selling Platform Connect, “I enjoy working with it because it is so advanced yet so easy to use, there are many useful functions. I also like being able to access it on a smartphone which is what makes it so convenient and enjoyable. I can still use the cryptic functionalities that I used on the classic version.”
The convenience of Selling Platform Connect means that companies are able to provide a higher standard of customer service, “I am able to receive detailed information not just for flights but also for hotels and cars”, Isaac continued, “I am able to serve my customers and assist them in case they encounter any difficulties during their travels.”
Fozia Ismael Diriye, a ticketing consultant at Libken Agencies, also in Kenya, agrees, “What I love most is the efficiency it creates because I can access it anywhere especially on my smartphone.” Amadeus Selling Platform Connect was created with the spirit of innovation in mind, the advanced features reduce administrative tasks and boost productivity. Fozia also highlighted the convenience of the Selling Platform Connect solution with an example, “(Amadeus Selling Platform Connect) enabled me to assist a client was when I was out with my friends. I got a call from a client who needed an urgent ticket. I was able to log in on my phone and I issued the ticket on Selling Platform Connect. It saved me the hassle of going all the way back home to my computer. Being able to deliver such service to a customer at all times is the best feeling ever!”
For more information on the Selling Platform Connect Solution: https://amadeusafricablog.com/2016/05/take-business-next-level-selling-platform-connect/