In an age of transparency, customers are less accepting of nasty surprises such as additional fees or restrictions on their travel arrangements. Recognising that customer satisfaction demands that no such surprises are experienced, Amadeus has introduced Amadeus Mini Rules. This is a component integrated into the existing workflow through Amadeus Selling Platform, Amadeus Selling Platform Connect, Amadeus Web Services, Amadeus e-Retail Engine, Amadeus e-Travel Management, Amadeus Offers and Amadeus Dynamic Travel Documents.
Amadeus Mini Rules simplifies the process of giving your customers clear fare conditions and restrictions, allowing travellers to make better-informed decisions with greater confidence. By making this information available upfront, it minimises time taken up answering queries after the fact. All information related to any itinerary gives Amadeus customers an instant overview of essential, up-to-date fare rules and conditions within whichever front-end system is being used for
the booking. The type of information provided includes advanced reservation and ticketing, minimum and maximum stay, and voluntary changes and refunds. This information can also be recalled from the passenger record or the e-ticket number if customers happen to have any queries.
Amadeus Mini Rules has been designed to be as intuitive and user-friendly as possible and requires minimal training. This ease of use is taken a step further by allowing Amadeus Web Services users to tailor fare rule information for specific customers or markets, and is available in the language of choice.
Amadeus Mini Rules can be activated easily at the office ID level, but please contact your Amadeus representative if you have any questions or require more information.