Introducing Destinations A Buzz’s Helen Mann…
Successfully juggling a career and family is still one of the hardest challenges facing modern women today. In a fast-paced world, our clients are becoming increasingly demanding, expecting instant gratification of their demands. And let’s face it: the same is true of kids today.
For travel agents wanting to achieve the ever-elusive work-life balance, Amadeus Selling Platform Connect is a life-changer, says Helen Mann from South African-based Destinations A Buzz. The technology, which offers a fully online, completely mobile reservation system, was only launched in South Africa in February this year. But already Helen says she wouldn’t know what to do without it.
“As a mother, you never stop working. And if you then also have your own travel business, you are juggling all the time,” says Helen. She explains that she no longer has to miss her children’s netball matches or water polo tournaments.
“Even sitting at a sports field, I can easily answer clients and work online on my smartphone. It just all comes together,” she says, adding that working in these more ‘unusual’ locations has actually helped her grow her business.
Helen says it’s surprising how much business she generates just from sitting around other moms and dads. She explains she recently did a booking for a large group of school kids on request of the parents at a sports match. “I could do the booking online from my phone, while the parents were sitting next to me. It fascinates them to see how quickly we can turn things around.”
“People want instantaneous answers for everything in life. We now live in a world where we don’t want to wait for anything. We want instant gratification and instant service,” says Helen.
Amadeus Selling Platform Connect has made this possible. Agents can work out quotes quickly on their phone, she says. “It’s perfect. It’s right then and there. You quote a client, and less than a few hours later, the invoice is issued and the flight is booked and paid.”
Helen admits she still has a lot to learn about Amadeus Selling Platform Connect. “I don’t even use a third of what it offers, and already I’m over the moon.”
Tags: Travel Personality
Categorised in: People in Travel
Territories: Southern Africa
This post was written by Dorine Reinstein