Amadeus Ticket Changer
Reading time: 6 minute(s)

Grow your revenue, reduce operational costs and increase customer satisfaction with Amadeus Ticket Changer (ATC), the fully-automated solution that enables you to efficiently service your customer’s change requests in a matter of seconds.

Whether re-pricing, re-issuing or refunding a ticket or itinerary, ATC does all the work for you, helping you to reduce costs and provide your customers with exceptional service.

In this tip, we show you how to reissue multiple passengers.

With ATC you can reprice up to nine tickets and six passenger types with a single pricing entry. However ATC cannot be used to reprice Group PNRs.

In this scenario ATC is used to reissue tickets for a PNR with multiple passengers and multiple passenger types.

Step 1: Retrieve PNR and display e-Ticket

  1. Retrieve PNR.

RT6LCRU9

PNR display showing ADT CHD INF passenger types:

— TST RLR —
RP/PARAF08AA/PARAF08AA            AO/SU  10SEP14/1356Z   6LCRU9
1.MULTIFAMILIA/BABA MR
2.MULTIFAMILIA/MAMA MRS(INF/KID/01APR14)
3.MULTIFAMILIA/BRAT MR(CHD)
4  AF6255 Y 01NOV 6 BODORY HK3  0710 B  0730 0840   *1A/E*
5  AF6252 Y 11NOV 2 ORYBOD HK3  0700 W  0720 0825   *1A/E*
6 AP PAR 09.69.39.02.15 – SITE FRANCE INTERNET – A
7 TK OK10SEP/PARAF08AA//ETAF
8 TK PAX OK10SEP/PARAF08AA//ETAF/S4-5/P1-3
9 SSR INFT AF KK1 MULTIFAMILIA/KID 01APR14/S4/P2
10 SSR INFT AF KK1 MULTIFAMILIA/KID 01APR14/S5/P2
11 SSR CHLD AF HK1/P3
12 FA PAX 057-2351811170/ETAF/EUR461.66/10SEP14/PARAF08AA/20498
170/S4-5/P1
13 FA PAX 057-2351811171/ETAF/EUR461.66/10SEP14/PARAF08AA/20498
170/S4-5/P2
14 FA PAX 057-2351811172/ETAF/EUR400.66/10SEP14/PARAF08AA/20498
170/S4-5/P3
15 FA INF 057-2351811173/ETAF/EUR0.00/10SEP14/PARAF08AA/2049817
0/S4-5/P2
16 FB PAX 1000003656 TTP/RT OK ETICKET/S4-5/P1-2
17 FB PAX 1000003657 TTP/RT OK ETICKET/S4-5/P3
18 FB INF 1000003658 TTP/RT OK ETICKET/S4-5/P2
19 FE PAX EVASION WEEKCHGS RESTRICTED/NO REFUND/S4-5/P1-2
20 FE PAX EVASION WEEKCHGS RESTRICTED/NO REFUND/S4-5/P3
21 FE INF EVASION WEEKCHGS RESTRICTED/NO REFUND/S4-5/P2
22 FP CA
23 FV PAX AF/S4-5/P1-2
24 FV PAX AF/S4-5/P3
25 FV INF AF/S4-5/P2

 

  1. Display infant e-ticket:

TWD/L15

System response:

TKT-0572351811173        RCI-                     1A  LOC-6LCRU9
OD-BODBOD  SI-      FCPI-0   POI-PAR  DOI-10SEP14  IOI-20498170
1.MULTIFAMILIA/KID          INF            S I
1 OBOD AF6255   Y 01NOV0730 NS YWKFR/IN00    O   01NOV01NOV 1PC
2 OORY AF6252   Y 11NOV0720 NS YWKFR/IN00    O   11NOV11NOV 1PC
BOD
FARE   F EUR         0.00
TOTAL    EUR         0.00
/FC BOD AF PAR0.00AF BOD0.00EUR0.00END
FE EVASION WEEKCHGS RESTRICTED/NO REFUND
FP CASH

 

Step 2: Rebook itinerary

  1. Display availability: AN01NOVBODMRS*11NOV
  2. Book new flight segment and different class: SS3Y1*Y12
  3. Cancel unwanted flight segments: XE4,7

Here is a partial PNR display showing the new itinerary:

  1  MULTIFAMILIA/BABA MR
2  MULTIFAMILIA/MAMA MRS(INF/KID/01APR14)
3  MULTIFAMILIA/BRAT MR(CHD)
4  AF7601 Y 01NOV 6 BODMRS HK3  0730 B  0750 0855   *1A/E*
5  AF7600 Y 11NOV 2 MRSBOD HK3  0555 4  0615 0725   *1A/E*

 

Step 3: Reprice with ATC

  1. ATC Best Pricer confirmed pricing: FXQ

System Response:

FXQ

PASSENGER    PTC PENALTY TOT ADDCOL   RESIDUAL  GRD TOTAL
<EUR>      <EUR>      <EUR>      <EUR>
01 MULTIFA*/BA* ADT   70.00     210.37       0.00     210.37
02 MULTIFA*/MA* ADT   70.00     210.37       0.00     210.37
03 MULTIFA*/BR* CH    60.00     178.37       0.00     178.37
02 MULTIFA*/KID IN     0.00       0.00       0.00       0.00

TOTAL   200.00     599.11       0.00     599.11

 

  1. Display TST list: TQT

System response:

T     P/S  NAME                   TOTAL            FOP                 SEGMENTS
4    .1   MULTIFAMILIA/BABA MR    EUR       140.37 CA                     4-5
5    .2   MULTIFAMILIA/MAMA MRS   EUR       140.37 CA                     4-5
6    .3   MULTIFAMILIA/BRAT MR    EUR       118.37 CA                     4-5
7    .2 I MULTIFAMILIA/KID(INF)   EUR         0.00 CA                     4-5DELETED TST RECORDS MAY EXIST – PLEASE USE TTH

 

You can view each individual ATC Reissue panel (TQR).

  1. Display the TQR for TST number 4: TQR/T4

System response:

TQR/T4

TST00004                  TKT-057-2351811170E1
BG CXR: AF/AF
01.MULTIFAMILIA/BABA MR

OLD BASE FARE       EUR       408.00
NEW BASE FARE       EUR       556.00
FARE BALANCE        EUR       148.00

OLD TAX             EUR        53.66
NEW TAX             EUR        46.03
TAX BALANCE         EUR        -7.63

TICKET DIFFERENCE   EUR       140.37
PENALTY                                    EUR        70.00
TOTAL ADD COLL                             EUR       210.37

GRAND TOTAL                                EUR       210.37

 

  1. Display the TQR for the infant related to TST number 7: TQR/T7

System response:

TST00007                  TKT-057-2351811173E1
BG CXR: AF/AF
02.MULTIFAMILIA/KID(INF)OLD BASE FARE       EUR         0.00
NEW BASE FARE       EUR         0.00
FARE BALANCE        EUR         0.00OLD TAX             EUR         0.00
NEW TAX             EUR         0.00
TAX BALANCE         EUR         0.00

TICKET DIFFERENCE   EUR         0.00
PENALTY                                    EUR         0.00
TOTAL ADD COLL                             EUR         0.00

GRAND TOTAL                                EUR         0.00

 

Step 4: Update form of payment

Update old and new forms of payment for the additional collection TSTs and for the penalty TSM-Ps.

  1. Cancel the old form of payment: XE10
  2. Enter the old and the new form of payment for passenger number 1: FPO/CASH+/CASH12.99/P1
  3. Enter the old and the new form of payment for passenger number 2: FPO/CASH+/CASH21.98/P2
  4. Enter the old and the new form of payment for passenger number 3: FPO/CASH+/CASH09.54/P3
  5. Enter the old and the new form of payment for the infant passenger: FPINFO/CASH+
  6. Enter the form of payment for TSM-P number 1: TMI/M1/FP-CASH
  7. Enter the form of payment for TSM-P number 1: TMI/M2/FP-CASH
  8. Enter the form of payment for TSM-P number 1: TMI/M3/FP-CASH

Step 5: Issue tickets and EMD

Issue the new tickets and miscellaneous documents for each passenger:

  1. Issue the ticket and the EMD for passenger number 1: TTP/TTM/P1
  2. Issue the documents for adult passenger number 2: TTP/TTM/PAX/P2
  3. Issue the documents for the infant associated with passenger 2: TTP/TTM/INF/P2
  4. Redisplay PNR: RT

System response:

— TST TSM RLR —
RP/PARAF08AA/PARAF08AA  AO/SU  10SEP14/1600Z   6LCRU9
1.MULTIFAMILIA/BABA MR
2.MULTIFAMILIA/MAMA MRS(INF/KID/01APR14)
3.MULTIFAMILIA/BRAT MR(CHD)
4  AF7601 Y 01NOV 6 BODMRS HK3  0730 B  0750 0855   *1A/E*
5  AF7600 Y 11NOV 2 MRSBOD HK3  0555 4  0615 0725   *1A/E*
6 SVC AF HK1 PENF/P1
7 SVC AF HK1 PENF/P2
8 SVC AF HK1 PENF/P3
9 AP PAR 09.69.39.02.15 – SITE FRANCE INTERNET – A
10 TK PAX OK10SEP/PARAF08AA//ETAF/S4-5/P1-3
11 TK INF OK10SEP/PARAF08AA//ETAF/S4-5/P2
12 SSR CHLD AF HK1/P3
13 SSR INFT AF KK1 MULTIFAMILIA/KID 01APR14/S4/P2
14 SSR INFT AF KK1 MULTIFAMILIA/KID 01APR14/S5/P2
15 FA PAX 057-2351811176/ETAF/EUR140.37/10SEP14/PARAF08AA/20498
170/S4-5/P1
16 FA PAX 057-8230021766/DTAF/EUR70.00/10SEP14/PARAF08AA/204981
70/S6/P1
17 FA PAX 057-2351811177/ETAF/EUR140.37/10SEP14/PARAF08AA/20498
170/S4-5/P2
18 FA PAX 057-8230021767/DTAF/EUR70.00/10SEP14/PARAF08AA/204981
70/S7/P2
19 FA INF 057-2351811178/ETAF/EUR0.00/10SEP14/PARAF08AA/2049817
0/S4-5/P2
20 FA PAX 057-2351811179/ETAF/EUR118.37/10SEP14/PARAF08AA/20498
170/S4-5/P3
21 FA PAX 057-8230021768/DTAF/EUR60.00/10SEP14/PARAF08AA/204981
70/S8/P3
22 FHE PAX 057-2351811170/P1
23 FHE PAX 057-2351811171/P2
24 FHE PAX 057-2351811172/P3
25 FHE INF 057-2351811173/P2
26 FB PAX 1000003660 TTP/TTM OK ETICKET/EMD/S4-5/P1
27 FB PAX 1000003660 TTP/TTM OK ETICKET/EMD/S6/P1
28 FB PAX 1000003661 TTP/TTM/RT OK ETICKET/EMD/S4-5/P2
29 FB PAX 1000003661 TTP/TTM/RT OK ETICKET/EMD/S7/P2
30 FB INF 1000003662 TTP/TTM/RT OK ETICKET/EMD/S4-5/P2
31 FB PAX 1000003663 TTP/TTM/RT OK ETICKET/EMD/S4-5/P3
32 FB PAX 1000003663 TTP/TTM/RT OK ETICKET/EMD/S8/P3
33 FE PAX EUR556.00 NONREF – EVASION WEEKCHGS RESTRICTED/NO
REFUND/S4-5/P1
34 FE PAX EUR556.00 NONREF – EVASION WEEKCHGS RESTRICTED/NO
REFUND/S4-5/P2
35 FE PAX EUR556.00 NONREF – EVASION WEEKCHGS RESTRICTED/NO
REFUND/S4-5/P3
36 FE INF EUR556.00 NONREF – EVASION WEEKCHGS RESTRICTED/NO
REFUND/S4-5/P2
37 FO PAX 057-2351811170PAR10SEP14/20498170/057-23518111702E1
/S4-5/P1
38 FO INF 057-2351811173PAR10SEP14/20498170/057-23518111735E1
/S4-5/P2
39 FO PAX 057-2351811171PAR10SEP14/20498170/057-23518111713E1
/S4-5/P2
40 FO PAX 057-2351811172PAR10SEP14/20498170/057-23518111724E1
/S4-5/P3
41 FP O/CA+/CAEUR140.37/P1
42 FP O/CA+/CAEUR140.37/P2
43 FP O/CA+/CAEUR118.37/P3
44 FP INF O/CASH
45 FV PAX AF/S4-5/P1
46 FV PAX AF/S4-5/P2
47 FV PAX AF/S4-5/P3
48 FV INF AF/S4-5/P2

 

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