Neeloo Peeroo gives us a sneak peak of what life is like at Amadeus Customer Services in Mauritius
Married with four daughters aged between 6 and 21, Neeloo Peeroo has become a trusted partner for travel agents in Mauritius. She loves to share her experience and know-how with clients as part of the Amadeus Customer Service team.
How did you start at Amadeus? What attracted you to the company?
I started in September, 2014 when the Mauritius branch of Amadeus was launched. I sent my CV and was called for an interview… and that’s how it all started.
I have about 30 years of experience in the travel industry. I worked for a number of airlines such as Singapore Airlines and Air Mauritius before I decided to work abroad in a UK travel agency. Then, I joined Air France and KLM in Dubai. I’ve been using Amadeus all the way through my career.
What do you love most about your job?
There comes a point in your life where you want to share your experience. I wanted to show newcomers in the industry how beneficial it is to use Amadeus. I want them to learn from my experiences and share with them what I’ve seen, what I’ve feared and what I’ve felt during my career. In my job, I’m ideally placed to share my passion.
Do you ever receive any funny or exceptional requests from clients while working at customer service?
We are a technical help centre for Amadeus, so most of the questions are quite technical, such as for example an entry that hasn’t gone through. But, from time to time, clients like to ask us things that don’t concern the GDS at all. They’ll ask us how to calculate fares or how to process refunds or even which codes to use for which airlines and destinations. We’re not only helping them with technical issues, we’re also assisting them with sales strategies and client relations and basically everything they can think of. It’s just the kind of relationship we have built with the clients in Mauritius: they trust us to be their support on everything.
What do you like to do in your spare time?
I have a very busy life, but if I do have any spare time, I like to spend it with my kids. Sometimes we’ll go out to the beach or to a restaurant, but I also really enjoy just sitting and talking to them. I love to chat to my eldest daughter for example on how things are going at university and whether she has any boyfriend, … real mother-daughter bonding times.
What is your favourite holiday destination?
The UAE. I worked in the UAE for over five years, and my husband still lives there. So, it’s definitely one of my favourite destinations to which I like to travel. Unfortunately, I don’t get to travel very often, as the kids need to go to school.
Do you have any funny travel anecdotes?
When I travelled for the first time to South Africa with my colleague on a business trip, we went to stay in a little local guesthouse. When we arrived at the guesthouse were very hungry and tired, and it was already night time. An elderly caretaker welcomed us to the guesthouse with a big toothless smile. Both my colleague and I got such a fright when we saw this lady with almost no teeth.
What do you love about Mauritius?
We are a free country that embraces all cultures. Even here in the office, we have a large variety of cultures, but we all work together as a team. That makes Mauritius beautiful: we don’t care about your colour, your age… we all live together peacefully. It is also a very safe country where people are not scared to go out into the streets.
What are your plans for the future?
I’m busy building my dream house for the moment. So I can’t wait to move into my new home soon.
Professionally, I have some targets that I would like to fulfil. Hopefully, that will allow me to move up the ladder.