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Last week, Amadeus attended the British Airways Forum in Lagos, Nigeria.

This event brought together Industry Stakeholders, CEOs and Top Travel Professionals to introduce the airline’s travel trade website: A representative of British Airways explains this website allows travel agents to check customer comments, make group bookings, upload remarks as well as offload passengers from a flight.

Meanwhile, Folakemi Idowu-Agida, Delivery Executive, Travel Channels Amadeus Nigeria gave attendants an overview of how to revalidate and reissue the British Airways ticket using Amadeus Ticket Changer, the Pricing Options, and Voluntary Charge Rule.

The event was hailed a success with awards presented to a few lucky Travel agents.

For those who missed out and couldn’t attend this interesting event, we’re giving you an overview of the procedure to re-issue tickets with Amadeus Ticket Changer:

  1. Retrieve the PNR.

  1. Rebook itinerary, for example from an availability display.

Book new itinerary, if the PNR has been purged. For example:


  1. Cancel the old flight segments, and the old TST (if required). If you have created a new PNR go to step 4.



Note: If there is a partial change of the itinerary or a partial reissue/revalidation of a multi-passenger PNR, the old TST must be deleted first (TTE) before you can make an Amadeus Ticket Changer pricing entry.

  1. Reprice itinerary, for example, with Amadeus Ticket Changer Best Pricer Informative Pricing (without TST/TSM storage).


  • For other ATC pricing entries, refer to the cryptic help page by entering HE ATC > GP FXF.

Note: If a PNR contains multiple passengers and the ticket numbers are all passenger-associated, you can reprice the PNR for all passengers in one entry without specifying passenger/ticket number-association. You must, however, specify the passenger-association if not all the passengers/tickets in the PNR are reissued.

Note: To reprice a multi-passenger PNR, you can select each passenger by passenger number, passenger and ticket number, or by PNR FA/FH element line number.

Note: If a partially used ticket is reissued or revalidated, you must include a segment selection in your pricing entry. All unflown segments must be specified in the pricing entry.

  1. Store a confirmed pricing, for example, with the Amadeus Ticket Changer Best Pricer confirmed pricing (with TST/TSM storage)


You can also enter segment association in your Amadeus Ticket Changer pricing entry, for example FXO/S4-5 or FXO/S3,6,8.

  • For other ATC pricing entries, refer to the cryptic help page by entering HE ATC > GP FXF.
  1. 6. To reprice a PNR with Amadeus Ticket Changer confirmed pricing for e-ticket:

FXQ/T# (for electronic ticket if FA/FHE line is on the PNR). If not, enter the ticket number, for example: FXQ/TKT 172-1234567890

  1. To reprice a PNR with Amadeus Ticket Changer confirmed pricing for paper tickets:


  • For additional information refer to the Amadeus Help Pages: HE FXQ
  1. Display the reissue TST (optional).


  1. Display the residual value and the penalty TSM, if there are any (optional).

TQM/M1 or TQM/M2

  1. Redisplay the PNR (enter RT)
  2. Cancel the old form of payment of the original ticket, e.g. XE 11 (not required in a new PNR)

Enter the form of payment for the new ticket and for the TSMs (if there are any):

  1. Display the e-ticket record of the original ticket, for example: TWD/L7
  2. Issue the new e-ticket and the TSMs (penalty and residual value TSM, if there are any).
  • TTP(to issue e-ticket only)
  • TTM(to issue MCOs only)
  • For EMD issuance, you must use the combined TTP/TTMentry

Note: If the ATR field in your office profile is set to 2, you must make the combined ticketing entry.

Note: Travel agents and non-Amadeus e-ticket server/central ticketing airlines must display the e-ticket record (TWD) of the original ticket first before issuing the new ticket.