As the worlds of leisure and business travel increasingly collide, bleisure has become a trend to watch in 2016.
For travellers, bleisure is a great cost-saving opportunity that allows them to just bolt a few leisure days onto their corporate trip. For companies, travel can be seen as an incentive opportunity that can boost employee productivity and motivation.
But, unfortunately for the TMC, bleisure can be a bit of a headache. This new phenomenon is part of a more complex landscape – Managed Travel 3.0. – that requires a different customer-supplier engagement.
One of the main concerns with bleisure trips is the fact that Duty of Care responsibility is blurred. Who is liable when something happens to the traveller when for example he goes on a diving trip after his corporate duties are fulfilled?
A recent study from the Collinson Group shows that most companies and travellers are very unclear about who is ultimately responsible for the traveller’s safety.
Travellers seem to think the responsibility lies with the company. Two thirds of travellers surveyed in the study said their company’s insurance covers them for any additional leisure days.
But, companies seem to believe travellers should take charge of their own insurance when prolonging a business trip for leisure. HR professionals reported that only half of employees who ‘bolt on’ leisure days to their corporate trip are covered by the company.
In short, this means that a great number of employees are spending added time abroad under the misguided belief that they are protected, when they’re actually not.
And here’s where the TMC, who has adapted to Managed Travel 3.0., can step in and meet the needs of the new traveller. The future of Managed Travel is about the traveller and making the experience seamless for them, so TMCs will need to make sure the communication is transparent and clear.
Employers don’t have to offer insurance when travellers are taking off a few extra days while on destination. The TMC can make sure the employee is adequately informed about whether he is covered or not. If the corporate insurance doesn’t cover the employee, the TMC needs to advise him where he can turn to take out travel insurance.
Now is the critical moment for you to reflect on the path you will take. Managed Travel 3.0 is here: it is all about the corporate citizen, the interaction and the experience Managed Travel can create. The future is bright for TMCs if they adapt.
, Duty of Care
Categorised in: Future of Travel
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This post was written by Amadeus Africa Team