Did you know that independent surveys have found that more than 80% of passengers wish to stay informed by airlines and airports throughout their journey?
With Amadeus Travel Alerts Notifier (ATAN), travel agents are able to keep their travellers informed of any changes to their travel plans throughout the entire trip cycle – from the initial booking up to their arrival back home.
Stay connected with your customers and deliver instant automated alerts of changes to their travel plans.
ATAN provides several different alerts without any intervention from the agent! These notifications are sent via SMS or e-mail for flight updates affecting clients’ schedules, waitlist confirmation, re-seating, cancellation and many more, as well as airport changes such as boarding gate, baggage carousel, terminal change or delay.
Travellers can also receive e-ticket reminders, guaranteeing peace of mind to the traveller without the need for agent intervention. Messages are sent automatically and in real-time, ensuring travellers receive information quickly.
Customise the solution
Amadeus Travel Alerts Notifier’s rich content allows you to customise the notifications you send out with your agency’s logo and configure the layout to your own specification. You can include your contact details, as well as links to your website or social media, such as Facebook, Twitter or Google+. Notifications can also be provided in your travellers’ preferred language for a truly personalised service and a smoother travel experience.
Amadeus Travel Alerts Notifier delivers alerts to your travellers automatically and in real-time for the following events:
Electronic ticket issuance
_ Schedule change
_ Flight number change
_ Flight date change
_ Flight routing change
_ Change of seat allocation
_ Air segment cancellation
_ Flight delay
_ Terminal departure change
_ Baggage claim