Do you need to revalidate an e-ticket because your customer’s flight number has changed or because the time or date of the flight has changed?
Not a problem, in our latest Amadeus Tip, we tell you exactly how to revalidate an e-ticket.
First things first. You can only revalidate an e-ticket after any of the following changes has occurred:
- Different flight number
- Different flight date or time
- Different airport of arrival or departure (within the same city)
- Different airline (provided the interline agreements exists between the two airlines)
Travel agents also need to take into account the following requirements:
- There must be no change to the fare.
- Revalidation is explicitly permitted in the fare rules.
- The origin/destination airport can be different, but the e-ticket coupon must be for the same city. For example, LHR is an acceptable alternative for LGW, and CDG is an acceptable alternative for ORY.
- The status of the e-ticket coupons to be revalidated must be O (open) or A (airport control).
Exceptions to these revalidation rules may apply. Always check directly with the airline.
Revalidation of e-tickets is not supported by all airlines in all markets. To determine if an airline allows revalidation enter: HE ETT XX (where XX is the airline code).
If the airline permits revalidation, do the following:
- Display the e-ticket Record: TWD
- Revalidate using the TTP entry with the ETRV option.
Re-display (TWDRT) the ticket record after revalidation to ensure that the ticket was revalidated (example: segments in the PNR match the segments in the ticket record).
When revalidating an e-ticket, you may also be allowed by your airline policy to manually update the Not Valid After (NVA) and Not Valid Before (NVB) dates.
In this case, the e-ticket is considered as manually priced and is no longer guaranteed by Amadeus. For example, enter:
You can update the NVA or the NVB date or both.
This does not modify a TST.