New Year Resolutions
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2018 promises to be a fantastic year for the travel industry in Africa with increased air access, easier visa regulations, promises of Open Skies and the latest technology at our fingertips.

Since this is the time of year most people start making ambitious resolutions, we’ve decided to show you how Amadeus can help you reach your goals in 2018 and achieve your New Year Resolutions.

1. Achieve a better work-life balance

Achieving a better work-life balance has been at the top of many travel agents’ New Year resolutions for the past couple of years. With clients increasingly demanding that their travel consultant be available to them around the clock, work-life balance is not always easy to achieve.

Thanks to Amadeus Selling Platform Connect, travel agents in 2018 can work from anywhere, at any time and anyhow. It makes the travel agent’s life much easier and much more efficient, and allows them to spend more time with their family and friends.

2. Start charging professional fees


The time has long passed that travel agents were mere ticket bookers! The modern travel agent is a professional consultant who will always negotiate the best options for his or her clients. So, don’t be shy to start charging professional fees.

Nolan Burris told us in 2017 that fees matter because creating a desirable, attractive, high-service, customer-centric model takes time and money.  And, creating this model is the only way to become something more than just the human version of a reservation making app.

Amadeus helps travel agents uncover lucrative service fee opportunities with Amadeus Ticket Changer. Customers are well aware that nothing comes without a cost, least of all ticket changes. Capitalise on this opportunity by charging a service fee per change and watch your revenues grow.

3. Reduce or eliminate those dreaded ADMs in 2018

Did you know that 2,7 million Airline Debit Memos (ADMs) were issued in 2016 worldwide to a value of more than US$570m? In Africa, travel agents are paying on average US$110 for an ADM.

It’s about time to start reducing or –  dare we say it? – eliminating those dreaded ADMs.

Amadeus Ticket Changer systematically and accurately calculates the fare, tax balance and penalty fee. This ensures the right fare and the right penalty charge are applied, helping to avoid ADMs related to manual reissues.

Estelle from Tourvest in South Africa told us last year that she used to have “sleepless nights worrying about re-issues”, but this has officially been a thing of the past now that she uses Amadeus Ticket Changer.

Make 2018 the year you don’t have sleepless nights about ADMs and start using Ticket Changer!

4. Keep stress levels low – both for you and for your clients

Keep stress levels low for you and your clients with Amadeus CheckMyTrip.

This free personal travel app keeps all your travel information in one place, letting your clients check flight numbers, seat assignments and itinerary changes right from their mobile device.

The app also sends updates informing travellers of any delays, cancellations or terminal changes.

Work smarter, not harder with Amadeus at your side in 2018! 

Tell us your New Year Resolutions for 2018 by commenting on our Facebook page.